Privacy

1) Information about the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our Website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 the controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Quokka group SIA (Quokka group LLC) Lomonosova street, 2 – 65, Riga, Latvia LV-1003, E-Mail europe@cocoloco.cc . For the processing of personal data controller is the natural or legal person which alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 this Website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

2) data collection when visiting our website

When using our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to show you the website:

Our visited website

Date and time at the time of access

Amount of data sent in bytes

Source / reference from which you came to the page

Browser used

Operating system used

IP address used (if applicable: in anonymous form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to retrospectively check the Server log files should concrete indications point to illegal use.

3) Cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and enable you to recognize your browser on your next visit (so-called Persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.

In some cases, the cookies serve to simplify the ordering process by storing settings (e.g. memorizing the content of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies used by us, the processing takes place in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of consent given or pursuant to Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Please note that you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or can exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac

Opera: https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/

Please note that if Cookies are not accepted, the functionality of our website may be limited.

4) contact

4.1 when contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of answering your request or for establishing contact and The Associated Technical Administration. The legal basis for the processing of this data is our legitimate interest in answering your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. B GDPR. Your data will be deleted after final processing of your request. This is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and provided that there are no legal retention obligations.

4.2 WhatsApp-Business

We offer visitors to our website the opportunity to contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called "business Version" of WhatsApp.

If you contact us via WhatsApp on the occasion of a specific transaction (for example an order placed), we store and use the mobile phone number you use on WhatsApp and – if provided – your first and last name in accordance with Art. 6 para. 1 lit. B. GDPR for processing and answering your request. On the basis of the same legal basis, we may ask you to provide further data (order number, customer number, address or e-mail address) via WhatsApp in order to be able to assign your request to a specific process.

If you use our WhatsApp contact for general inquiries (such as about the range of services, availability or our website), we store and use the mobile phone number you use on WhatsApp and-if provided – your first and last name in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in the efficient and timely provision of the desired information.

Your data will always only be used to answer your request via WhatsApp. A transfer to third parties does not take place.

Please note that WhatsApp Business has access to the address book of the mobile device we use for this purpose and that phone numbers stored in the address book are automatically sent to a server of the parent company Facebook Inc. in the USA. For the operation of our WhatsApp Business account, we use a mobile device in whose address book only the WhatsApp contact details of those users who have also come into contact with us via WhatsApp are stored.

This ensures that every person whose WhatsApp contact details are stored in our address book already when using the app on his / her device for the first time by accepting the WhatsApp terms of use in the transmission of his / her WhatsApp telephone number from the address books of his / her chat contacts in accordance with Art. 6 para. 1 lit. a DSGVO has consented. A transmission of data of such users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.

The purpose and scope of the data collection and the further processing and use of the data by WhatsApp, as well as your rights in this regard and setting options to protect your privacy, please refer to WhatsApp's data protection information: https://www.whatsapp.com/legal/?eea=1#privacy-policy

5) data processing when opening a customer account and for contract processing

According to Art. 6 Para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the controller. We store and use the data you provide for contract processing. After completion of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our side.

6) use of customer data for direct advertising

6.1 registration for our e-mail newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. Only your e-mail address is mandatory for sending the newsletter. The provision of further data is voluntary and is used to address you personally. We use the so-called Double Opt-in procedure for sending the newsletter. This means that we will not send you an e-mail Newsletter until you have expressly confirmed to us that you consent to receive newsletters. We will then send you a confirmation e-mail, with which you will be asked to confirm by clicking on a corresponding link that you want to receive the Newsletter in the future.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When registering for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter will be used exclusively for the purposes of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller named above. After unsubscribing, your e-mail address will be immediately deleted from our newsletter mailing list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

6.2 sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to send you regular offers for similar goods or services, such as those already purchased, from our range by e-mail. For this purpose, we must comply with § 7 para. 3 UWG do not obtain separate consent from you. The data processing takes place solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 para. 1 lit. f GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the controller named at the beginning. For this, you only incur transmission costs according to the basic tariffs. Upon receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.

6.3 advertising by letter post

On the basis of our legitimate interest in personalized direct advertising, we reserve the right to use your first and last name, your postal address and - insofar as we have received this additional information from you in the context of the contractual relationship - your title, academic degree, Year of birth and your professional, industry or business title in accordance with Art. 6 para. 1 lit. f GDPR and to use them for sending interesting offers and information about our products by letter post.

You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the controller.

7) data processing for order processing

7.1 in order to process your order, we cooperate with the following service provider (s), who support us in full or in part in the execution of concluded contracts. Certain personal data are transmitted to these service providers in accordance with the following information.

The personal data collected by US will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the payment processing, if this is necessary for the payment processing. If payment service providers are used, we will inform you about this explicitly below. The legal basis for the transfer of data is Art. 6 para. 1 lit. B GDPR.

7.2 in order to fulfil our contractual obligations towards our customers, we work together with external shipping partners. We give your name and your delivery address and, if required for the delivery, your telephone number, exclusively for the purposes of the delivery of goods Art. 6 para. 1 lit. B GDPR to a shipping partner selected by US.

8) using a Live Chat system

Own Live Chat System

On this Website, for the purpose of operating a Live Chat system that serves to answer Live requests, your communicated Chat name and your communicated chat content are collected as data and stored for the course of the chat. The Chat and your specified Chat name are stored exclusively in the so-called RAM (Random Access Memory) and deleted immediately as soon as we or you have finished the Chat conversation, but no later than 2 hours after the last message in the Chat history. Cookies are used to operate the Chat function. Cookies are small text files that are stored locally in the cache of the website visitor's internet browser. The cookies enable the recognition of the Internet browser of the site visitor to ensure a distinction between the individual users of the Chat function of our website.

If the information collected in this way is personal, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in effective customer support and the statistical analysis of user behavior for optimization purposes.

In order to avoid the storage of cookies, you can set your Internet Browser so that cookies can no longer be stored on your computer in the future or cookies that have already been stored can be deleted. However, the deactivation of all cookies can lead to the fact that the Chat function on our website can no longer be executed.

9) rights of the data subject

9.1 the applicable data protection law grants you Comprehensive Data Subject Rights (Information and intervention rights) vis - à-vis the controller with regard to the processing of your personal data, about which we inform you below:

Right of access in accordance with Art. 15 GDPR: in particular, you have a right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or period of storage. the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing, as well as your right to information, which guarantees pursuant to art. 46 GDPR when forwarding your data to third countries;

Right to rectification in accordance with Art. 16 GDPR: you have the right to immediate rectification of incorrect data concerning you and/or completion of your incomplete data stored by US;

Right to erasure in accordance with Art. 17 GDPR: you have the right to request the erasure of your personal data if the requirements of Art. 17 para. 1 GDPR. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and Information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

Right to restriction of processing pursuant to art. 18 GDPR: you have the right to request the restriction of the processing of your personal data as long as the accuracy of your data is checked, if you refuse to delete your data due to improper data processing and instead request the restriction of the processing of your data, if you need your data for the establishment, exercise or defense of legal claims, after we no longer need this data after purpose achievement or if you have filed an objection for reasons of your particular Situation, as long as it is not yet clear whether our legitimate considerations outweigh;

Right to information in accordance with Art. 19 GDPR: if you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.

Right to data portability in accordance with Art. 20 GDPR: you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable Format or to request the transmission to another controller, insofar as this is technically feasible;

Right to revoke granted consent pursuant to Art. 7 para. 3 GDPR: you have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation;

Right to complain pursuant to Art. 77 GDPR: if you believe that the processing of your personal data violates the GDPR, you have the right - without prejudice to any other administrative or judicial remedy - to complain to a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement.

9.2 right of objection

IF WE PROCESS YOUR PERSONAL DATA IN THE CONTEXT OF A BALANCING OF INTERESTS ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE TERMINATE THE PROCESSING OF THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN PROVE COMPELLING LEGITIMATE REASONS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.

IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE TERMINATE THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

10) duration of storage of personal data

The duration of the storage of personal data is determined on the basis of the respective legal basis, the processing purpose and – if relevant – additionally on the basis of the respective legal retention period (e.g. commercial and tax retention periods).

When processing personal data on the basis of express consent pursuant to Art. 6 para. 1 lit. a GDPR, these data are stored until the data subject withdraws his consent.

There are statutory retention periods for data that are stored in the context of legal or similar obligations on the basis of Art. 6 para. 1 lit. B GDPR, these data are routinely deleted after expiry of the retention periods, provided that they are no longer necessary for the fulfilment or initiation of the contract and/or no legitimate interest on our part persists in the further storage.

When processing personal data on the basis of Art. 6 para. 1 lit. f GDPR, these data are stored until the data subject has the right to object pursuant to Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for the purpose of direct marketing on the basis of Art. 6 para. 1 lit. f GDPR, these data are stored until the data subject has the right to object pursuant to Art. 21 para. 2 GDPR.

Unless otherwise specified in the other information contained in this declaration regarding specific processing situations, stored personal data will otherwise be deleted if they are no longer necessary for the purposes for which they were collected or otherwise processed.