Preguntas frecuentes

Answers on questions

What is the burning time of the coal?

The extremal measurements of heat duration of coal are from 40 to 100 minutes and depend on several factors: • Humidity in the room (in a humid room charcoal requires additional attention and in order to avoid this smoking should be more intensive) • Cube size • Air circulation (in the open air the resource is lost by 25-30%) • Composition, ratio of ingredients, density, structure

What payment methods do you provide?

Banking transfer in any convenient currency (USD, EUR, CNY, TRY and others)

What is the burning temperature of the coal?

Empirical temperature during smoking is 650-750 C, we personally measured it. In general, this is the natural temperature of premium coconut charcoal. For some brands, temperature can reach 600-700 C - it’s typical temperature for coal with the addition of wood, such coal has a minimum resource for all characteristics. Also, temperature may depend on the density of the cube, but this has not been proven. • Humidity in the room (in a humid room charcoal requires additional attention and in order to avoid this smoking should be more intensive) • Cube size and form • Air circulation (in the open air the resource is lost by 25-30%)

How fast can I get my order?

Depends on the region but in EU delivery usually takes around 7-15 days. We are expanding our logistics network all over the world constantly to make shipping terms as low as possible.

What is the minimum order?

MOQ is 980 kg.

Where are you represented?

Germany, Spain, France, Czech Republic, Greece, Poland, Estonia, Romania, Bulgaria, Italy, Hungary, Israel, United Arab Emirates, Turkey, Moldova, Kazakhstan, Armenia and a lot more countries! More detailed information about our distributors can be found here: https://cocoloco-charcoal.com/distributors/

Your coal - why?

- Naturalness and purity of the product - Constant availability - Customer-oriented approach - Certified raw materials and equipment in production - Guarantee - Impeccable reputation - Wide distribution network - Convenient payment methods - Strong-developed logistics

How can I become your partner?

Please, follow the link and fill in the form: https://cocoloco-charcoal.com/distribution-form/ Or simply contact us: Email: europe@cocoloco.cc Phones: +371 2788 11 26 + 371 2020 93 43 Telegram - https://t.me/CocolocoCharcoal_bot WhatsApp - +371 20 209 343 Instagram - https://www.instagram.com/cocoloco.eu/

What is the composition of your coal?

Our product is eco-friendly and composed of: ⁃ Tapioca (a starchy substance for bonding and shaping processed coconut shells) ⁃ Coconut shell (main burning element in coconut coal. Thanks to the correctly selected coconut and unique sequence of its processing, in the end we get a high-quality product, which is able to heat the hookah bowl and reveal tobacco taste) ⁃ Spring water

Where are your warehouses located?

Our warehouses are located in - Riga, Latvia, Buļļu iela 45, Rīga, LV-1067 - Germany, Bad Schönborn, Am Mühlgarten, 17, 76669 - Turkey, Istanbul, Avcılar, Tahtakale Mah.Fırat 1 Cad. 6/5, Tem34 Tahtakale No: 45-46 - Indonesia

How to place an order?

It’s extremely easy to order: 1) Contact us via WhatsApp-Telegram-Instagram or fill in the distribution form 2) Agree on the complete specification and delivery location 3) Make the payment 4) Receive the cargo or take it yourself. If you have any questions about cooperation and details, please contact us via email: europe@cocoloco.cc

I have a problem, who can help me?

You can contact us via: Email: europe@cocoloco.cc Phones: +371 2788 11 26 + 371 2020 93 43 Telegram - https://t.me/CocolocoCharcoal_bot WhatsApp - +371 20 209 343 Instagram - https://www.instagram.com/cocoloco.eu/

Do you have an offline space to buy your coal?

Our strong distribution network makes it extremely easy to pick up any amount of charcoal at our partner almost all over the world!

Can I be sure of the quality?

COCOLOCO coal is checked accordingly to many criteria: ⁃ Ignition speed ⁃ Combustion Temperature ⁃ The impact on the tobacco taste ⁃ The amount of ash and its structure ⁃ Burning time ⁃ Chemical composition ⁃ Appearance ⁃ Density ⁃ The ability to keep in shape during physical impact (squeezing in forceps, throwing into a censer or on a hookah saucer) That is why we can guarantee the quality of our coal

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